" So much for an old promise. Prices remain affordable, but the high quality of airline service vanished at JetBlue when a massive ice storm hit the eastern U.S. on Valentine's Day. Unlike its competitors, JetBlue is adverse to cancel flights when bad weather strikes, but its obstinance resulted in the stranding of thousands of passengers in terminals and hundreds sitting for hours on airplanes. Neeleman offers a new promise: a passenger's bill of rights. But he needs to do more, and take a hard look at how the company manages IT to help ensure that such a blunder doesn't occur again. "

" Creating a workable system that not only tracks the whereabouts of crew and other personnel, but assigns them to tasks where and when needed. "I had flight attendants sitting in hotel
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